All questions
Park in a covered bay, check your connector, then start the session by scanning the QR code on the charger in the VoltUp app, or tap an RFID card linked to your app. Our on-site team can help you connect and start.
There is no fixed time: it depends on your car, its battery level and the conditions on the day. DC charging is made for shorter stops, and charging usually slows as the battery fills. The VoltUp app shows your progress during the session.
Wait for the next free bay, or check availability in the VoltUp app before you set off. Reservations are not offered.
Umm Ramool has an air-conditioned waiting area, prayer room, toilet and washroom, shower, Wi-Fi, cold drinking water and covered charging bays. Our on-site team is there to help.
Stop the session in the app or with on-site help, return the connector and leave the bay clear for the next driver.
VoltUp uses CCS2. Umm Ramool has 4 DC chargers with 8 CCS2 ports and 8 covered bays. Adapters for GB/T, CCS1 and Tesla (NACS). CHAdeMO is not supported.
Usually, yes. Adapters for GB/T, CCS1 and Tesla (NACS). CHAdeMO is not supported. Our team checks your car before connecting, so never force a connector.
Most can, but not all. Cars with CCS2 connect directly. Adapters for GB/T, CCS1 and Tesla (NACS). CHAdeMO is not supported. Check your car's inlet before you travel, or WhatsApp us on +971 52 557 6145.
Yes. Our team provides an adapter for Tesla (NACS) cars, and Teslas with a CCS2 inlet connect directly. Ask the on-site team before connecting.
Yes, if your BYD has a CCS2 or GB/T inlet. CCS2 connects directly. Adapters for GB/T, CCS1 and Tesla (NACS). CHAdeMO is not supported. Check the inlet on your car before you visit.
No. 120 kW is the charger's maximum rating, not the power every car will take. Actual power depends on your car, battery level, temperature and site conditions.
No. Public DC charging at VoltUp Umm Ramool costs AED 1.26/kWh including 5% VAT (AED 1.20/kWh before VAT). There are no connection fees and no idle fees.
AED 1.26/kWh including 5% VAT (AED 1.20/kWh before VAT). You pay only for the energy delivered. No connection fees. No idle fees.
It depends on how many kWh your car takes: multiply the kWh by AED 1.26. For example, adding 50 kWh costs AED 63.00 including VAT. Your receipt in the VoltUp app shows what you paid.
No. VoltUp charges no connection fees and no idle fees. You pay only the published price per kWh.
No. Fleets and private drivers pay the same public tariff of AED 1.26/kWh including 5% VAT.
Yes, the VoltUp app or an RFID card linked to it. The app starts and stops sessions and handles payment and receipts. Our on-site team can help if you get stuck.
The VoltUp app is live on the App Store and Google Play. Download links are on the App page.
No. The VoltUp app does not offer reservations. It shows the station and availability, starts and stops sessions, and handles payment and receipts.
Ask the on-site team, or contact us on WhatsApp, phone or email. Share the time, bay number and session reference if you have one. Never send card numbers, passwords or OTPs.
Start a session in the VoltUp app by scanning the QR code on the charger, or with an RFID card linked to your VoltUp app. Top up your VoltUp wallet with a card, Apple Pay or Samsung Pay, by bank transfer, or with cash at the deposit machine. Never share card numbers, passwords or OTPs in chat.
Yes. Your VoltUp wallet in the app pays for your sessions, and an RFID card linked to your account uses the same wallet. Unused balance can be refunded on request.
Yes. An RFID card linked to your VoltUp app starts a session and pays from your wallet. For fleet drivers, our staff link the RFID card to the fleet account.
Receipts are available in the VoltUp app after a session. Contact support with a session reference if you need help.
No. Never send card numbers, passwords, OTPs or ID documents. A session reference is enough for support.
WhatsApp our fleet team on +971 52 557 6145 with your company name, fleet type and number of EVs. We set up a fleet account with a shared fleet wallet, add your drivers and link RFID cards where needed.
Drivers tap "Join fleet" in the VoltUp app and the fleet manager approves them, or our staff add them. They then charge from the shared fleet wallet.
You receive one consolidated tax invoice on the 1st of each month for all your drivers' charging. Usage reports are available for your fleet.
Yes. Limousine, taxi, chauffeur, rent-a-car and other commercial EV fleets charge at Umm Ramool, open 24/7. Private drivers are welcome too.
No. Fleet drivers use the public station like every other driver, at the same public tariff. Reservations are not offered.
WhatsApp the fleet team on +971 52 557 6145, or email info@voltup.ae.
At the VoltUp EV Charging Station, 22B Street 25, Umm Ramool, Dubai, UAE, open 24/7. It has DC chargers with CCS2 and driver facilities. Adapters for GB/T, CCS1 and Tesla (NACS). CHAdeMO is not supported.
22B Street 25, Umm Ramool, Dubai, UAE. Use Get Directions on the station page to open the location in your maps app.
Open 24/7. Temporary faults, maintenance, queues or closures can affect access to a charger or bay.
Use Get Directions on the Umm Ramool station page or in the site header. Enter from 22B Street 25 and follow the bay markings.
Umm Ramool is our public station today. New stations are added to this website when they open.
WhatsApp or call +971 52 557 6145, or email support@voltup.ae. At the station, ask the on-site team. For feedback or a complaint, email the date, time and bay number.
+971 52 557 6145, for calls and WhatsApp. For general and business questions, email info@voltup.ae.
Email support@voltup.ae within 7 days with your account email or phone number, session ID, date, time and amount. Approved refunds go back to your payment method within up to 15 business days, or as instant wallet credit if you prefer.
Last reviewed 22 October 2026
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