Privacy Policy

Effective date: 1st September 2025

This Privacy Policy describes how VOLTUP ELECTRICAL VEHICLES CHARGING STATIONS MANAGEMENT & OPERATIONS L.L.C (“VOLTUP,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal data when you use our mobile applications, websites, charging stations, and related services (the “Services”).

1. Information We Collect

We may collect and process the following categories of data:

• Personal Information: name, email address, phone number, payment details, and account credentials.
• Location & Usage Data: charging station locations, session start/end time, energy delivered, vehicle details, and usage statistics.
• Device Information: IP address, device model, operating system, app and network diagnostics.
• Communication Data: inquiries, complaints, and feedback you submit to us.

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Process payments securely and verify transactions.
• Deliver service notifications, security alerts, and policy updates.
• Offer support and respond to your requests.
• Comply with legal and regulatory obligations and enforce our terms.

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processors to complete transactions.
• Service providers (hosting, analytics, support) under confidentiality obligations.
• Legal or regulatory authorities where required by law.
• Partners where you have provided consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal data only for as long as necessary to provide the Services, meet legal requirements, and resolve disputes.

6. Your Rights

Depending on applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to withdraw consent where processing is based on consent. To exercise your rights, contact us using the details below.

7. International Data Transfers

Your data is primarily processed in the United Arab Emirates. If data is transferred outside the UAE, we will ensure appropriate safeguards are in place.

8. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date.

10. Contact Us